Ride Metro
Ticket Booking App - Case Study
"Ride Metro" is a metro ticket booking app designed to simplify the commuting experience.
Category:
Case Study
UI & UX Design
Client:
Hobby Project
Date:
February 2023
The app offers easy ticket booking, real-time schedule updates, and quick payment options, all through a user-friendly interface. With personalized route suggestions and seamless navigation, Ride Metro aims to make metro travel more efficient and accessible for users.
Problems
Lack of data about the metro stations.
People have to wait in queue for tickets.
Can’t knew the price of the ticket.
Most of the people can’t knew in which station would get off.
Lost the paper tickets.
Solutions
Providing proper details about the stations.
Booking tickets digitally.
Providing digital QR tickets.
A reminder for passengers when they should get off.
4W+H
What:
Travelers find difficulties in buying tickets since it takes more time.
When:
Going to work, Vacation, Emergency Travel.
Why:
Our goal is the change the way of booking tickets, to service the users better.
Who:
Travelers, Students, Business people, Passengers
How:
We build an extensive logistic network for Metro booking.
User Review
Sri
Unable to see travel card history. I was not able to see transaction history.
Rajan
Information about the metro network is not accurate.
Vijaya
Option to see all my trips and transactions would be useful
Jayanta
It doesn't have a metro map option.
Mohan
Doesn't show card balance and doesnt show recharges done from stations.
Janani
Not all metro stations are updated
Priya
Ticketing must be completely online, where we have to pay online and do web top up in the station. Please try make it one time online activity.
Quantitative Research
Survey Data:
Qualitative Research
User Interview:
Questions
How many times do you ride metro in a week?
What are the problems you faced in metro?
Did you forget the station you should get off at and then get off at the next station?
Do you know the price of the ticket when you go to buy it?
Have you ever lost your tickets and punished by money in station?
Can you detect the metro near you easily when you are in a trip or new place?
Key Insights derived from interviews
People waste more time in buying tickets.
Some people can’t detect the price of the tickets.
Most of the people lost their tickets
Some people have problem in finding nearest metro station.
Some forget the station that they would get off.
Some people have problem in changing the lines of metro.
